Veterinary Client Experience Specialist | Pet Discounts

VCA Animal Hospitals, Inc; Alexandria (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Paid vacation

Pet discounts

401(k)

Job summary

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative. This role focuses on frontline client service, greeting clients and their pets, scheduling appointments, and processing payments while promoting products and services.

Responsibilities include managing medical records, handling inquiries about pet care, and maintaining a clean hospital environment. Competitive benefits and a team-focused atmosphere are offered.

Qualifications

• Front-line client interaction experience required.
• Ability to explain fees and process payments.
• General animal care knowledge and husbandry basics.
• Excellent verbal and written communication.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees and process payments to clients.
• Recommend and obtain products and services, including prescriptions.
• Answer questions about products, services, and basic pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain hospital cleanliness and organization at all times.

Job description

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative. This role focuses on frontline client service, greeting clients and their pets, scheduling appointments, and processing payments while promoting products and services.

Responsibilities include managing medical records, handling inquiries about pet care, and maintaining a clean hospital environment. Competitive benefits and a team-focused atmosphere are offered.