Client Service Representative VCA Old Town Animal Hospital

VCA Animal Hospitals; Alexandria (VA); Presencial; USD 26.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Dental insurance

Vision insurance

Paid vacation

Pet discounts

401(k)

Resumo da vaga

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative. This role focuses on frontline client service, greeting clients and their pets, scheduling appointments, and processing payments while promoting products and services.

Responsibilities include managing medical records, handling inquiries about pet care, and maintaining a clean hospital environment. Competitive benefits and a team-focused atmosphere are offered.

Qualificações

• Front-line client interaction experience required.
• Ability to explain fees and process payments.
• General animal care knowledge and husbandry basics.
• Excellent verbal and written communication.

Responsabilidades

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees and process payments to clients.
• Recommend and obtain products and services, including prescriptions.
• Answer questions about products, services, and basic pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain hospital cleanliness and organization at all times.

Descrição da vaga

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Old Town Animal Hospital in Alexandria, VA.

At VCA Animal Hospitals, we take our mission statement - your pet’s health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation ranging from $19-24/hour based on experience and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com