Veterinary Client Experience Specialist

Community Animal Hospital; Easton (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Community Animal Hospital in Easton, Maryland, is seeking a Client Service Representative to deliver exceptional client care and support to the veterinary team. You will handle front-desk interactions, scheduling, and patient records while maintaining a friendly, professional demeanor.

The role requires strong communication, multitasking, and basic math for billing, with a flexible schedule to support hospital operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency including practice management software, email, and scheduling tools.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service.
• Complete patient check-in and check-out, liaising with hospital staff and communicating status changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward appointment requests; triage patients based on urgency.
• Communicate hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and packages.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized hospital environment and participate in opening/closing duties.

Skills

Customer service

Communication

Cash handling

Lifting capacity

Education

High school diploma

Tools

Practice management

Microsoft Office

Scheduling tools

Email

Job description

Community Animal Hospital in Easton, Maryland, is seeking a Client Service Representative to deliver exceptional client care and support to the veterinary team. You will handle front-desk interactions, scheduling, and patient records while maintaining a friendly, professional demeanor.

The role requires strong communication, multitasking, and basic math for billing, with a flexible schedule to support hospital operations.