Veterinary Client Experience Specialist

Veterinary Innovative Partners LLC; City of White Plains (NY); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Disability Insurance

Training & Development

Tuition Assistance

Uniform Allowance

Discounted Veterinary Care

Résumé du poste

Dakota Veterinary Center in White Plains, NY is seeking a compassionate, dependable Full-Time Client Service Representative to join our team and help create a welcoming experience for every client and patient. You will greet clients, answer calls, schedule appointments, process payments, and coordinate with our medical team to ensure smooth patient care.

The role emphasizes empathy, clear communication, and teamwork in a busy veterinary hospital.

Qualifications

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfort using computers and learning veterinary practice management software.
• Empathy and patience when working with clients who may be anxious or concerned about their pets.
• Dependability and a team-oriented attitude.
• Genuine interest in veterinary medicine and creating an exceptional experience for clients and their pets.
• Previous veterinary receptionist, Client Service Representative, veterinary assistant, or animal hospital experience is strongly preferred.

Responsabilités

• Greet clients warmly and professionally and help create a welcoming experience from the moment they enter the hospital.
• Answer incoming phone calls and assist clients with questions regarding appointments, services, hospital policies, and general information.
• Schedule appointments and procedures while helping maintain an organized and efficient hospital schedule.
• Communicate clearly and compassionately with clients throughout their experience with our hospital.
• Help clients navigate routine questions and connect them with the appropriate medical team member when needed.
• Efficiently manage client and patient check-ins while confirming and updating necessary information.
• Process payments accurately and provide invoices and receipts.
• Coordinate smooth check-out experiences and schedule follow-up appointments as needed.
• Help ensure accurate communication between clients and the veterinary team.
• Maintain a calm and compassionate approach when assisting clients who may be worried or emotional about their pets.
• Maintain accurate electronic and paper medical records.
• Complete administrative responsibilities including scanning, filing, data entry, and documentation.
• Maintain and update client and patient information within the hospital's practice management system.
• Assist with appointment and schedule management throughout the day.
• Help keep the reception and client-facing areas organized and welcoming.
• Work closely with veterinarians, veterinary technicians, assistants, and fellow client service team members to support efficient patient flow.
• Communicate client concerns, schedule changes, special requests, and important information to the appropriate team members.
• Support coworkers during busy periods and contribute to a positive, collaborative hospital environment.
• Help create a seamless experience between our clients and medical team.

Connaissances

Customer service

Communication

Multi-tasking

Teamwork

Formation

High school diploma or equivalent

Outils

Veterinary practice management software

Description du poste

Dakota Veterinary Center in White Plains, NY is seeking a compassionate, dependable Full-Time Client Service Representative to join our team and help create a welcoming experience for every client and patient. You will greet clients, answer calls, schedule appointments, process payments, and coordinate with our medical team to ensure smooth patient care.

The role emphasizes empathy, clear communication, and teamwork in a busy veterinary hospital.