4-Day Week Veterinary Client Care Specialist

Lakeside Veterinary Medicine; New York (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Paid time off

Health insurance

Pet discounts

Uniform allowance

Continuing education allowance

Six paid holidays

Employee discount program

Referral bonuses

Job summary

Lakeside Veterinary Medicine in Jamestown, NY is seeking a Veterinary Client Care Specialist to be the friendly face at the front desk and help run a smooth, caring clinic. You’ll greet clients, schedule appointments, process payments, and coordinate with the veterinary team to support pets and their families.

Experience in veterinary or customer service is preferred, with training available. A passion for animals, superb communication, and the ability to multitask in a fast-paced environment

Qualifications

• Experience: Veterinary or customer service experience preferred; training available
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Availability to work rotating Saturdays
• Previous experience in a veterinary setting preferred

Responsibilities

• Greet clients and their pets warmly and check them in and out efficiently
• Answer phones, return messages, and respond to client questions with care and clarity
• Schedule appointments and manage the daily calendar to keep the clinic on track
• Process payments, estimates, and invoices accurately
• Maintain and update medical records and client information
• Handle prescription and food requests and coordinate them with the medical team
• Communicate clearly with veterinarians and veterinary technicians about patient flow and client needs
• Support clients with compassion during emotional moments, including difficult diagnoses and end‑of‑life care
• Keep the front desk and reception area clean and organized

Skills

Strong communication

Multitasking

Customer service

Interpersonal skills

Hospitality mindset

Tools

Practice management software

Job description

Lakeside Veterinary Medicine in Jamestown, NY is seeking a Veterinary Client Care Specialist to be the friendly face at the front desk and help run a smooth, caring clinic. You’ll greet clients, schedule appointments, process payments, and coordinate with the veterinary team to support pets and their families.

Experience in veterinary or customer service is preferred, with training available. A passion for animals, superb communication, and the ability to multitask in a fast-paced environment