Veterinary Client Experience Coordinator

Banfield Pet Hospital; Union (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth Retirement Plans

Student Debt Relief Program for Full‑/

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow through the hospital and support the veterinary team. You will welcome clients, gather pet information, schedule visits, and promote wellness services and Optimum Wellness Plans to encourage care continuity.

You will work in a fast-paced, friendly environment, communicating clearly with clients and associates, handling administrative duties, and contributing to a positive client experience that drives

Qualifications

• Leadership, customer focus, integrity and trust, and strong communication are essential.
• Ability to adapt to a fast-paced hospital environment and manage multiple tasks.
• Excellent English reading, writing and speaking skills with proper grammar.

Responsibilities

• Drive patient and client flow through the hospital to maximize productivity.
• Promote hospital services and wellness plans to clients.
• Provide friendly, professional service and ensure client comfort and education.
• Assist with documentation, pet history entry and appointment scheduling.
• Handle payments, invoices and retail transactions and support opening/closing procedures.

Skills

Client service

Communication

Teamwork

Multitasking

Problem solving

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow through the hospital and support the veterinary team. You will welcome clients, gather pet information, schedule visits, and promote wellness services and Optimum Wellness Plans to encourage care continuity.

You will work in a fast-paced, friendly environment, communicating clearly with clients and associates, handling administrative duties, and contributing to a positive client experience that drives