Veterinary Client Experience Coordinator

A Caring Doctor (North Carolina), P.C.; Knightdale (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) match

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

CE Allowance

Back-Up Care

Fertility Support

Wellness Programs

Pet Wellness Plans

Job summary

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support the veterinary team. You will help welcome clients, educate them about pet health, and assist with documentation, prescriptions, and scheduling to ensure smooth operations.

Ideal candidates demonstrate strong communication, organizational skills, and a commitment to delivering excellent client service in a fast-paced veterinary setting.

Qualifications

• Leadership and customer-focused mindset are essential.
• Strong communication and client service skills are required.
• Ability to multitask and manage time effectively.
• Proven ability to work with a veterinary team and clients.

Responsibilities

• Live by Banfield's Five Principles in daily work.
• Recruit new clients and route clients and pets for efficient care.
• Maximize patient flow to support wellness plans.
• Provide professional, efficient service and educate clients about pet health.
• Assist with documentation, billing, prescriptions, and scheduling.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Team Collaboration

Prioritization

Job description

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support the veterinary team. You will help welcome clients, educate them about pet health, and assist with documentation, prescriptions, and scheduling to ensure smooth operations.

Ideal candidates demonstrate strong communication, organizational skills, and a commitment to delivering excellent client service in a fast-paced veterinary setting.