Veterinary Client Experience Specialist

59726 North Torrington Veterinary Hospital; United States; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Paid time off

Professional development

Job summary

AmeriVet is hiring a Veterinary Client Service Representative to manage appointments, answer calls, and ensure seamless communication between clients and the medical team. You will help streamline processes using our tech systems and create a welcoming environment for pets and their owners.

Key duties include greeting clients, gathering medical information, processing payments, and maintaining accurate records. The role supports the veterinary team and practice operations in a fast-paced setting.

Qualifications

• Experience as Veterinary Customer Service Representative.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send appointment reminders, confirmations, and follow-up messages.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in the practice management system with accuracy.
• Process billing transactions, including credit card payments and insurance claims.
• Provide clients with post-visit instructions and assist with daily operations.

Skills

Veterinary customer service

Communication skills

Scheduling software

Organizational skills

Job description

AmeriVet is hiring a Veterinary Client Service Representative to manage appointments, answer calls, and ensure seamless communication between clients and the medical team. You will help streamline processes using our tech systems and create a welcoming environment for pets and their owners.

Key duties include greeting clients, gathering medical information, processing payments, and maintaining accurate records. The role supports the veterinary team and practice operations in a fast-paced setting.