Veterinary Client Care Specialist — Growth & Impact

Dewittvets; Edina, Northern (MN, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet is seeking a friendly, customer-focused front desk associate to greet clients, answer calls, schedule appointments, and process payments. You will use scheduling software and online tools to send reminders and confirmations, and you’ll help keep client records accurate and up to date.

You’ll work in a fast-paced veterinary practice, assist with daily operations, and promote services and online store.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate client service.
• Prior customer service experience, preferably in veterinary/healthcare.
• Proficiency with scheduling software and online tools.
• Strong organizational skills for multitasking.

Responsibilities

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Skills

Communication skills

Customer service

Multitasking

Technology literacy

Empathy

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

AmeriVet is seeking a friendly, customer-focused front desk associate to greet clients, answer calls, schedule appointments, and process payments. You will use scheduling software and online tools to send reminders and confirmations, and you’ll help keep client records accurate and up to date.

You’ll work in a fast-paced veterinary practice, assist with daily operations, and promote services and online store.