Veterinary Client Experience Specialist

Banfield Pet Hospital; Portland (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Best-in-Class Student Debt Relief (for

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing

Associate Life Insurance (company-paid

Company-Paid Short- and Long-Term

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support the veterinary team with exceptional service. The role emphasizes welcoming clients, accurate documentation, and efficient appointment management to ensure a smooth hospital experience.

The position requires fluent English, strong communication skills, and the ability to multi-task in a fast-paced environment, delivering high-quality client service and support

Qualifications

• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Organizational ability; systematic approach to assignments; turns chaos into order.
• Strong written and verbal communication skills.
• Capable of multitasking and managing multiple tasks under distraction.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity and client care.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist incoming clients with documentation and pet records; schedule appointments and invoices.
• Manage finances with opening and closing procedures and accurate balances.
• Provide exceptional service and support to both clients and the veterinary team.

Skills

Fluent English

Customer Focus

Time Management

Client Service Skills

Communication Skills

Problem Solving

Leadership

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support the veterinary team with exceptional service. The role emphasizes welcoming clients, accurate documentation, and efficient appointment management to ensure a smooth hospital experience.

The position requires fluent English, strong communication skills, and the ability to multi-task in a fast-paced environment, delivering high-quality client service and support