Veterinary Client Experience Coordinator

Banfield Pet Hospital; Brea (CA); Sur place; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Student Debt Relief Program (Full‑Time

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance and Disability

Flexible Spending Accounts

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Pet Wellness Benefits

Exclusive Discounts

Résumé du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, ensuring a welcoming and efficient visit. You will promote wellness plans, assist with documentation, and help maximize the veterinary team's productivity while delivering exceptional service.

Strong communication, organizational, and computer skills are essential to manage appointments, invoices and client education.

Qualifications

• Fluent English communication, both written and spoken.
• Strong interpersonal skills and hospitality mindset.
• Ability to multi-task and prioritize in a fast-paced clinic.
• Professional demeanor when interacting with clients and team.
• Ability to explain services and schedules clearly.
• Respect for privacy and accurate data entry.

Responsabilités

• Direct clients and pets through the hospital flow to maximize productivity.
• Promote services and guide clients to appropriate veterinary care.
• Ensure a welcoming, informative and efficient client experience.
• Explain Optimum Wellness Plans and hospital services.
• Process documentation, enter pet information, and manage invoicing.
• Schedule appointments and handle retail sales and prescriptions.

Connaissances

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Outils

Microsoft Word

Excel

Access

Outlook

Description du poste

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, ensuring a welcoming and efficient visit. You will promote wellness plans, assist with documentation, and help maximize the veterinary team's productivity while delivering exceptional service.

Strong communication, organizational, and computer skills are essential to manage appointments, invoices and client education.