Veterinary Client Experience Specialist

Banfield Pet Hospital; Davenport (FL); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Student debt relief program

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming, efficient hospital environment. You will promote services, educate clients on wellness plans, and coordinate visits to maximize productivity and client satisfaction.

The role emphasizes strong communication, multitasking, and a friendly customer-focused approach in a fast-paced veterinary setting. This position offers competitive hourly pay and benefits.

Qualifications

• Leadership, Customer focus, Peer relationships, Integrity, Action oriented, Listening, Communication skills, Client service, Priority setting, Time management

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets.
• Maximize pets seen by the hospital team through an efficiently run hospital.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about wellness plans, pet health needs and hospital services.
• Assist clients with documentation, records, invoices and scheduling.

Skills

Leadership

Customer focus

Peer relationships

Integrity

Action oriented

Listening

Communication skills

Client service

Priority setting

Time management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming, efficient hospital environment. You will promote services, educate clients on wellness plans, and coordinate visits to maximize productivity and client satisfaction.

The role emphasizes strong communication, multitasking, and a friendly customer-focused approach in a fast-paced veterinary setting. This position offers competitive hourly pay and benefits.