Veterinary Client Experience Specialist

L.K. Jordan & Associates; Pinehurst (NC); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision stipend

Paid Time Off (PTO)

Paid holidays

401(k) with company match

Employee pet discounts

Leadership and career growth

Job summary

Legacy Veterinary Group is seeking an experienced Client Service Representative to join our compassionate team in Pinehurst. As the first and last impression for clients, you will create a welcoming and organized experience while handling multi-line phones and scheduling in a fast-paced veterinary setting.

The role requires strong customer service and communication skills, a calm, professional demeanor, and a team-oriented attitude.

Qualifications

• 1-2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Responsibilities

• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Relay detailed messages to hospital staff in a timely manner.

Skills

Customer service

Communication

Phone handling

Scheduling

Organization

Calm under pressure

Teamwork

Reliability

Job description

Legacy Veterinary Group is seeking an experienced Client Service Representative to join our compassionate team in Pinehurst. As the first and last impression for clients, you will create a welcoming and organized experience while handling multi-line phones and scheduling in a fast-paced veterinary setting.

The role requires strong customer service and communication skills, a calm, professional demeanor, and a team-oriented attitude.