Veterinary Client Experience Specialist

MedVet; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Employee Pet Discounts

Continuing Education Opportunities and

Job summary

MedVet is seeking a collaborative Client Service Representative to be the first contact for clients and their pets. You will ensure compassionate, efficient service while handling hospital data and payments in a fast‑paced specialty environment.

The role emphasizes strong communication, attention to detail, and the ability to multi‑task across front desk duties, medical records, and customer interactions, with opportunities for growth within MedVet.

Qualifications

• Exceptional client service and communication
• Ability to stay composed in stressful situations
• Attention to detail and data accuracy
• Team player with autonomy
• Proficiency with MS Word and Excel
• Experience in a veterinary setting (preferred)

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Client service

Communication skills

Data entry

Microsoft Word

Excel

Teamwork

Attention to detail

Stress management

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a collaborative Client Service Representative to be the first contact for clients and their pets. You will ensure compassionate, efficient service while handling hospital data and payments in a fast‑paced specialty environment.

The role emphasizes strong communication, attention to detail, and the ability to multi‑task across front desk duties, medical records, and customer interactions, with opportunities for growth within MedVet.