Client Service Representative

L.K. Jordan & Associates; Pinehurst (NC); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision stipend

Paid Time Off (PTO)

Paid holidays

401(k) with company match

Employee pet discounts

Leadership and career growth

Job summary

Legacy Veterinary Group is seeking an experienced Client Service Representative to join our compassionate team in Pinehurst. As the first and last impression for clients, you will create a welcoming and organized experience while handling multi-line phones and scheduling in a fast-paced veterinary setting.

The role requires strong customer service and communication skills, a calm, professional demeanor, and a team-oriented attitude.

Qualifications

• 1-2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Responsibilities

• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Relay detailed messages to hospital staff in a timely manner.

Skills

Customer service

Communication

Phone handling

Scheduling

Organization

Calm under pressure

Teamwork

Reliability

Job description

Client Service Representative

Join a Team That Puts People and Pets First

Legacy Veterinary Group is looking for an experienced Client Service Representative (CSR) to join our compassionate and hardworking team. If you have a passion for helping people, love animals, and thrive in a fast-paced veterinary environment, we'd love to meet you!

As the first and last impression our clients have of the hospital, our Client Service Representatives play a vital role in creating a welcoming, organized, and positive experience for every client and patient who calls in. You will be working out of our Communication Center in Pinehurst.

What We're Looking For

Required Qualifications

• 1-2 years of experience working in a veterinary hospital is required.
• Excellent customer service and communication skills.
• Comfortable managing multiple phone lines and appointments.
• Strong computer and organizational skills.
• Ability to remain calm, professional, and compassionate during emotional situations.
• Team-oriented attitude with a willingness to jump in wherever needed.
• Reliable, dependable, and eager to learn.

Daily Responsibilities

• Answer multi-line phones and respond to client questions professionally.
• Schedule appointments and surgical procedures efficiently.
• Process payments and maintain accurate medical records.
• Communicate clearly with doctors and technicians to ensure excellent patient care.
• Educate clients on preventive care, medications, and hospital services.
• Relay detailed messages to hospital staff in a timely manner.

Why Legacy Veterinary Group?

At Legacy Veterinary Group, we believe that great medicine starts with a great team. We are proud to provide high-quality veterinary care while fostering a supportive, family-oriented workplace where every team member is valued.

As part of Legacy Veterinary Group, we're privately owned, not corporate, which means our focus is on supporting our teams, caring for our patients, and building lasting relationships with our clients.

We believe in:

• Compassionate patient care
• Outstanding client service
• Teamwork and collaboration
• Professional growth and continuing education
• Work-life balance

Benefits

Eligible full-time employees enjoy a competitive hourly pay of $16-$20/hr PLUS a comprehensive benefits package that may include:

• Competitive pay based on experience
• Medical, dental, and vision stipend
• Paid Time Off (PTO)
• Paid holidays
• 401(k) with company match
• Employee pet discounts
• Supportive leadership and opportunities for career growth

Ready to Join Our Team?

If you're an experienced veterinary Client Service Representative looking for a practice where your skills are appreciated and your career can grow, we'd love to hear from you.