Client Experience Champion - Veterinary Care

Veterinary Healthcare Associates, Inc in; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Veterinary Healthcare Associates is seeking a compassionate Client Service Representative to be the first and last impression of our hospital, delivering exceptional client service across in-person, phone, and digital channels.

You will schedule appointments, coordinate visits across services, process payments and documentation, support families through visits and emergencies with empathy, and maintain accurate records using hospital software.

Qualifications

• Prior experience in client-facing roles in healthcare or veterinary settings.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfort with technology and scheduling systems.

Responsibilities

• Deliver exceptional client service in person, over the phone, and through digital channels.
• Schedule appointments and coordinate patient visits across multiple hospital services.
• Accurately process payments, treatment plans, and client documentation.
• Support clients through routine visits, specialty consultations, and emergencies with empathy.
• Maintain accurate patient and client records.
• Utilize hospital software and technology tools to support efficiency and client experience.
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care.
• Resolve client concerns professionally and escalate issues when appropriate.

Skills

Client service

Communication

Empathy

Teamwork

Tools

Practice management software

Billing software

Job description

Veterinary Healthcare Associates is seeking a compassionate Client Service Representative to be the first and last impression of our hospital, delivering exceptional client service across in-person, phone, and digital channels.

You will schedule appointments, coordinate visits across services, process payments and documentation, support families through visits and emergencies with empathy, and maintain accurate records using hospital software.