Veterinary Client Experience Specialist

MedVet; Manassas (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

HSA, FSA and Independent Care Spending

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insur.

Job summary

MedVet is seeking a Veterinary Client Service Representative in Manassas, VA. You will be the first point of contact for clients, handling check-ins, phone calls, and payments while maintaining patient records and a welcoming lobby. Prior veterinary front-desk experience is preferred.

You will work in a fast-paced environment, collaborating across teams to ensure a smooth MedVet experience for clients and their pets. Strong communication and multitasking abilities are essential.

Qualifications

• Must stay composed in stressful situations.
• Excellent verbal and written communication.
• Excellent client service and phone etiquette.
• Attention to detail; self-motivated and team-oriented.
• Ability to multitask and enter data accurately.
• Compassionate yet professional demeanor.
• General computer competency including Word and Excel.
• Previous experience in veterinary settings preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Client service

Teamwork

Attention to detail

Adaptability

Critical thinking

Computer literacy

Veterinary experience

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a Veterinary Client Service Representative in Manassas, VA. You will be the first point of contact for clients, handling check-ins, phone calls, and payments while maintaining patient records and a welcoming lobby. Prior veterinary front-desk experience is preferred.

You will work in a fast-paced environment, collaborating across teams to ensure a smooth MedVet experience for clients and their pets. Strong communication and multitasking abilities are essential.