Veterinary Client Experience Specialist

MedVet; Garden City (ID); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Ins

Short-Term Disability

Life and Accident Insurance

Continuing Education Opportunities

Job summary

MedVet in Idaho is seeking a Veterinary Client Service Representative to be the first contact for clients, providing compassionate, professional service throughout the MedVet experience. You will greet clients, answer phones, escort pets, manage medical records, discuss payment options, and keep the lobby tidy with accurate data entry.

The role requires strong communication, calmness under pressure, and teamwork.

Qualifications

• Strong customer service and communication skills
• Ability to multitask and manage data entry
• Comfort with basic computer tools and documentation

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Customer service

Communication

Multitasking

Data entry

Teamwork

Computer literacy

Tools

MS Word

Excel

Job description

MedVet in Idaho is seeking a Veterinary Client Service Representative to be the first contact for clients, providing compassionate, professional service throughout the MedVet experience. You will greet clients, answer phones, escort pets, manage medical records, discuss payment options, and keep the lobby tidy with accurate data entry.

The role requires strong communication, calmness under pressure, and teamwork.