Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Garden City (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Uniform Allowance

Pet Discounts and Pet Insurance

Job summary

MedVet Medical & Cancer Centers for Pets in Idaho is seeking a Veterinary Client Service Representative to deliver exceptional front-desk and phone support for our clients and their pets.

You will greet clients, manage medical records, handle payments, and coordinate with the veterinary team in a fast-paced, compassionate environment. Previous veterinary setting experience is preferred, and strong data entry skills are essential.

Qualifications

• Practical knowledge of hospital organization, veterinary terminology, medical records and financial policies.
• Ability to multi-task and enter data accurately.
• Maintain compassionate yet professional composure in stressful situations.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Communication

Customer service

Multitasking

Attention to detail

Teamwork

Professional composure

Critical thinking

Adaptability

Time management

Tools

MS Word

MS Excel

Job description

MedVet Medical & Cancer Centers for Pets in Idaho is seeking a Veterinary Client Service Representative to deliver exceptional front-desk and phone support for our clients and their pets.

You will greet clients, manage medical records, handle payments, and coordinate with the veterinary team in a fast-paced, compassionate environment. Previous veterinary setting experience is preferred, and strong data entry skills are essential.