Veterinary Client Experience Specialist

Community Veterinary Partners; Fort Washington (Montgomery County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on veterinary care

Collaborative work environment

Job summary

Community Veterinary Partners is seeking a Client Service Representative to be the friendly face and voice of our Flourtown clinic. You’ll greet clients, schedule appointments, handle prescriptions, update records, manage payments, and support doctors and technicians to ensure outstanding service for pets and their people.

The ideal candidate is tech-savvy, calm under pressure, and enjoys multitasking, with a passion for compassionate, clear communication and teamwork in a fast-paced veterinary

Qualifications

• Tech-savvy and comfortable with common software tools.
• Excellent time-management and multitasking abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Answering a high volume of calls with professionalism and compassion.
• Scheduling and confirming appointments.
• Handling prescription requests in person, by phone, and via fax.
• Updating electronic patient records and uploading medical files/images.
• Checking in/out patients and processing payments.
• Collaborating with doctors and technicians to support client needs.
• Educating pet owners about our products, services, and wellness plans.

Job description

Community Veterinary Partners is seeking a Client Service Representative to be the friendly face and voice of our Flourtown clinic. You’ll greet clients, schedule appointments, handle prescriptions, update records, manage payments, and support doctors and technicians to ensure outstanding service for pets and their people.

The ideal candidate is tech-savvy, calm under pressure, and enjoys multitasking, with a passion for compassionate, clear communication and teamwork in a fast-paced veterinary