Veterinary Client Experience Specialist

A Caring Doctor (New Jersey), P.C.; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness services, and support a efficient veterinary team. The role emphasizes excellent client communication and proactive scheduling to enhance patient care.

The CSC will handle client onboarding, education on wellness plans, and assist with billing, documentation, and appointments within a fast-paced hospital environment.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital and maximize team productivity.
• Promote hospital services and route clients to ensure superior client care.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist with documentation, invoicing, and scheduling future appointments.
• Provide exceptional service and ensure clients and pets are comfortable in the hospital.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness services, and support a efficient veterinary team. The role emphasizes excellent client communication and proactive scheduling to enhance patient care.

The CSC will handle client onboarding, education on wellness plans, and assist with billing, documentation, and appointments within a fast-paced hospital environment.