Pet Wellness & Client Services Coordinator

Banfield Pet Hospital; Corona (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off and Holidays

Continuing Education Allowance

Life Insurance and Disability

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital experience. The role emphasizes clear communication with clients and associates, plus accurate documentation and service excellence.

The CSC educates clients on Optimum Wellness Plans, preventive care, and hospital services, while handling invoices, prescriptions, and scheduling.

Qualifications

• Leads with a client-first mindset and promotes teamwork.
• Communicates clearly with clients and associates to ensure smooth hospital flow.
• Maintains professionalism and a welcoming environment for pets and people.
• Follows hospital policies and demonstrates strong organizational skills.

Responsibilities

• Direct the flow of clients and pets to maximize productivity and service quality.
• Educate clients about wellness plans, services, and pet health needs.
• Assist clients with documentation, pet information, and scheduling future visits.
• Handle invoices, prescriptions, retail sales, and opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Education

High School Diploma or equivalent preferred

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital experience. The role emphasizes clear communication with clients and associates, plus accurate documentation and service excellence.

The CSC educates clients on Optimum Wellness Plans, preventive care, and hospital services, while handling invoices, prescriptions, and scheduling.