Veterinary Client Experience Specialist

Thrive Pet Healthcare; Fairburn (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Parental Leave

Paid Purrental Leave (pet adoption)

Disability (short-term & long-term)

Pet discounts

Job summary

Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, is seeking a full-time Veterinary Customer Service Representative. You will greet clients, manage appointments, process payments, and coordinate with veterinarians to ensure high-quality, compassionate care for pets and their families.

Your role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, delivering an exceptional client experience across multiple communication channels.

Qualifications

• Passion for providing exceptional care to pets and their owners.
• Friendly, professional, customer-focused demeanor.
• Positive attitude with willingness to learn and help.
• Strong attention to detail and accuracy.
• Excellent interpersonal skills with clients and team.

Responsibilities

• Greet clients warmly and professionally.
• Answer calls with a friendly, helpful tone.
• Schedule and organize appointments and procedures.
• Maintain accurate patient records and documentation.
• Discuss treatment estimates, fees, and payment options.

Skills

Customer Service

Communication

Multitasking

Teamwork

Empathy

Attention to detail

Job description

Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, is seeking a full-time Veterinary Customer Service Representative. You will greet clients, manage appointments, process payments, and coordinate with veterinarians to ensure high-quality, compassionate care for pets and their families.

Your role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, delivering an exceptional client experience across multiple communication channels.