Veterinary Client Service Representative

Thrive Pet Healthcare; Fairburn (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Parental Leave

Paid Purrental Leave (pet adoption)

Disability (short-term & long-term)

Pet discounts

Job summary

Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, is seeking a full-time Veterinary Customer Service Representative. You will greet clients, manage appointments, process payments, and coordinate with veterinarians to ensure high-quality, compassionate care for pets and their families.

Your role emphasizes empathy, accuracy, and teamwork in a fast-paced environment, delivering an exceptional client experience across multiple communication channels.

Qualifications

• Passion for providing exceptional care to pets and their owners.
• Friendly, professional, customer-focused demeanor.
• Positive attitude with willingness to learn and help.
• Strong attention to detail and accuracy.
• Excellent interpersonal skills with clients and team.

Responsibilities

• Greet clients warmly and professionally.
• Answer calls with a friendly, helpful tone.
• Schedule and organize appointments and procedures.
• Maintain accurate patient records and documentation.
• Discuss treatment estimates, fees, and payment options.

Skills

Customer Service

Communication

Multitasking

Teamwork

Empathy

Attention to detail

Job description

Description

Animal Medical Clinic of Fairburn has a new opportunity for a full-time Veterinary Customer Service Representative!

Job Summary:

As a Customer Service Representative at Animal Medical Clinic of Fairburn, a Thrive Pet Healthcare partner, you will be instrumental in delivering exceptional care to our clients and their pets. We seek a passionate individual with strong attention to detail to build lasting relationships, manage appointments, and advocate for the well-being of our patients.

Job Duties:

• Greet clients warmly and professionally, creating a welcoming experience for clients and patients.
• Answer calls efficiently while delivering a friendly and positive client experience.
• Schedule appointments and maintain an efficient daily workflow.
• Prepare and organize upcoming appointments and procedures.
• Scan, upload, and maintain accurate patient records and documentation.
• Discuss treatment estimates, fees, and payment options while supporting hospital financial policies.
• Educate clients on preventive care and treatment plans.
• Respond appropriately and calmly to urgent or emergency situations.
• Ensure client and patient comfort during visits, providing updates and communicating delays as needed.
• Collaborate closely with veterinarians and technicians to deliver exceptional patient care and client service.
• Process financial transactions accurately and efficiently.
• Manage client communications through email, text messaging, and other online platforms.
• Process online prescription requests and coordinate with pharmacies to ensure timely patient care.
• Relay client messages to doctors and communicate responses promptly and accurately.
• Maintain a high level of organization, attention to detail, and professionalism in a fast-paced environment.

Job Requirements:

• Passion for providing exceptional care to both pets and their owners.
• Friendly, professional, and customer-focused demeanor.
• Positive attitude with a willingness to learn and help wherever needed.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and relationship-building skills, both in person and over the phone.
• Ability to create a personalized client experience by remembering client and patient details whenever possible.
• Strong teamwork skills and a commitment to supporting colleagues in a collaborative environment.
• Ability to remain calm, compassionate, and professional in fast-paced or stressful situations.
• Highly organized with the ability to prioritize tasks and multitask effectively.
• Proficient with computers and comfortable learning new software and technology.
• Dependable, punctual, and committed to maintaining a consistent work schedule.
• Previous veterinary customer service experience is preferred but not required.

Benefits Include:

• Health Insurance, Dental Insurance, Vision Insurance
• 401(k)
• 100% Paid Parental leave
• Paid Purrental Leave (when you adopt a new pet)
• Short- & Long-Term Disability
• Supplemental Benefits
• Health Savings Accounts
• Flexible Spending Accounts
• Holiday pay
• Paid Time Off
• Employee Assistance Program
• Generous Pet discounts
• Uniforms provided and much more!

Compensation negotiable based on experience with a hourly pay rate starting at $15 - $17 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience