Veterinary Client Experience Specialist

Thrive Pet Healthcare; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet discounts & veterinary perks

Student loan assistance

Free CE courses

Childcare and elder care support

Job summary

Hillside Veterinary Clinic, a Thrive Pet Healthcare partner in the Dallas area, is seeking an experienced Veterinary Client Service Representative to join our team. You will be the friendly first point of contact for clients and their pets, handling registrations, scheduling, and empathetic client communication while supporting all client services across the hospital.

The role emphasizes accurate records, polite problem resolution, cash handling, and teamwork to deliver gold-standard care in a

Qualifications

• 2-3 years of customer service experience in veterinary medicine.
• Strong conflict management and problem-solving abilities.
• Excellent communication, teamwork, and attention to detail.

Responsibilities

• Greet clients and their pets; assist with registrations and wait times.
• Educate clients and answer non-medical inquiries.
• Manage calls, messages, emails, and scheduling; coordinate with referring hospitals.
• Maintain accurate client and patient records; verify data on entry.
• Keep front desk and waiting areas neat and organized.
• Process charges and reconcile cash with reporting.
• Mentor and support fellow team members.

Skills

Customer service

Veterinary experience

Conflict management

Attention to detail

Communication skills

Teamwork

Multitasking

Empathy & patient care

Job description

Hillside Veterinary Clinic, a Thrive Pet Healthcare partner in the Dallas area, is seeking an experienced Veterinary Client Service Representative to join our team. You will be the friendly first point of contact for clients and their pets, handling registrations, scheduling, and empathetic client communication while supporting all client services across the hospital.

The role emphasizes accurate records, polite problem resolution, cash handling, and teamwork to deliver gold-standard care in a