Veterinary Client Experience Specialist

Pet Services of Washington, P.S.; East Haven (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation (FT)

401(k)

Pet care discounts

Job summary

Pet Services of Washington, P.S. seeks a front desk associate handling customer service, scheduling, and payment processing. You will guide clients and their pets, educate them on general pet care, and support product recommendations and non-medical services.

The role requires empathy for clients and pets, strong communication, and the ability to manage appointments and follow-ups. Flexible hours include nights, weekends, and holidays.

Qualifications

• Minimum 1 year of proven customer service experience.
• High School Diploma or GED.
• Excellent listening and communication skills.
• Compassion for pets and people; understanding reactions.
• Decision-making to choose appropriate actions.
• Ability to learn and apply new information quickly.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Presenting and explaining fees and processing payments.
• Recommending products/services including prescriptions.
• Educating clients on general pet care and husbandry, non-medical.

Skills

Customer service experience

Excellent listening

Communication skills

Compassion for pets

Problem solving

Microsoft Office

Flexible hours

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Pet Services of Washington, P.S. seeks a front desk associate handling customer service, scheduling, and payment processing. You will guide clients and their pets, educate them on general pet care, and support product recommendations and non-medical services.

The role requires empathy for clients and pets, strong communication, and the ability to manage appointments and follow-ups. Flexible hours include nights, weekends, and holidays.