Veterinary Client Services Specialist — Flexible Hours

Northwest Animal Hospital; Des Plaines (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Northwest Animal Hospital is seeking a Client Service Representative to deliver an exceptional client experience and handle front-desk operations. You will manage appointments, records, and payments while maintaining a welcoming environment for patients and clients.

The role emphasizes teamwork, clear communication, and adherence to clinic policies. Weekend availability is required, with benefits including health and retirement programs and opportunities for professional development.

Qualifications

• Patience and empathy when interacting with clients and patients.
• Strong teamwork with doctors and staff to ensure smooth workflows.
• Clear and effective communication with clients and teammates.
• Active listening to understand client needs and concerns.
• Organized handling of lab specimens, medications, and instructions.
• Focus on delivering high client satisfaction in every interaction.

Responsibilities

• Lead opening and closing procedures as directed.
• Ensure reception areas are clean and presentable.
• Process cash, checks, and card payments; manage accounts.
• Schedule appointments adhering to doctor preferences and workflow.
• Update client/patient files and send client correspondence.
• Send reminder notices and conduct timely follow-ups with clients.
• Back up computer systems and post daily business accurately.
• Greet clients and patients with a warm, friendly demeanor.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Northwest Animal Hospital is seeking a Client Service Representative to deliver an exceptional client experience and handle front-desk operations. You will manage appointments, records, and payments while maintaining a welcoming environment for patients and clients.

The role emphasizes teamwork, clear communication, and adherence to clinic policies. Weekend availability is required, with benefits including health and retirement programs and opportunities for professional development.