Veterinary Client Experience Specialist

VetnCare; Colorado; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Impact bonus

Pet care discounts

Medical, dental, vision insurance

401(k) with match

CE allowance

FSA/HSA accounts

Life and AD&D insurance

Disability coverage

Employee Assistance Program

Calm app & Talkspace

Job summary

VetnCare is seeking a friendly veterinary receptionist to serve clients, answer phones, schedule appointments, and handle check-ins/outs with care. You’ll support doctors and technicians and help maintain accurate records in a fast-paced hospital.

Ideal candidates have experience in veterinary settings, strong customer service, and the ability to stay organized while managing a variable caseload. Join a team focused on compassionate care and client education.

Qualifications

• Experience in veterinary medicine preferred.
• Strong customer service and de-escalation skills.
• Ability to stay organized in a fast-paced clinic.
• Team-oriented and collaborative mindset.

Responsibilities

• Serve as the primary point of contact for client communication and scheduling.
• Manage client check-in/check-out and collect patient info and payments.
• Room patients and obtain medical histories as needed.
• Support doctors and technicians with patient care and routine procedures.
• Assist with vaccine appointments and basic patient handling.
• Aid with diagnostics, sample collection, and in-house lab work when needed.
• Maintain medical records and client documentation accurately.
• Provide clear client education on treatments, estimates, and discharges.
• Assist with appointment reminders and daily workflow management.
• Support variable caseload based on seasonal needs.

Skills

Veterinary medicine experience

Excellent customer service

Strong organization

Team collaboration

Tools

POS system

Job description

VetnCare is seeking a friendly veterinary receptionist to serve clients, answer phones, schedule appointments, and handle check-ins/outs with care. You’ll support doctors and technicians and help maintain accurate records in a fast-paced hospital.

Ideal candidates have experience in veterinary settings, strong customer service, and the ability to stay organized while managing a variable caseload. Join a team focused on compassionate care and client education.