Veterinary Receptionist

Veterinary Practice Partners; Roseville (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development opportunities

Job summary

PetCare Veterinary Clinic in Roseville, CA is seeking a skilled and compassionate veterinary receptionist to be the primary point of contact for clients and their pets. This role blends administrative precision with warmth, handling check-ins, phone inquiries, and payment processing in a high-volume clinic.

Qualified candidates bring experience with front desk operations, EMR/PIMS data entry, and excellent communication.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software recommended.
• Knowledge of veterinary medical terminology and vaccines helpful.
• Proficiency in appointment scheduling, multi-line phone handling, and payments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointments.
• Answer and manage a multi-line phone system and inquiries about scheduling, refills, vaccines, and information.
• Process payments, post charges, and schedule follow-ups at checkout.
• Communicate medical information and care instructions, including end-of-life discussions when needed.
• Maintain EMR/PIMS accuracy and timely data entry.

Skills

Customer service

Front desk coordination

Communication skills

Medical records management

Tools

Cornerstone

Avimark

eVetPractice

ImproMed

Job description

PetCare Veterinary Clinic is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $19.00-$22.00
Schedule: Monday- Friday 9:30AM-5PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About PetCare Veterinary Clinic

At PetCare Veterinary Clinic, we provide the best care for your four-legged family member to keep them happy and healthy. Therefore, our team offers the finest veterinary services, education, and retail to support your pet’s complete well-being.

With the latest innovations in veterinary care and an onsite lab, our high-tech facility enables our experienced, pet-loving staff to nurture and nurse your pet at any stage of their health or life. Everyday we dedicatedly seek to use our skills, knowledge, and compassion to serve you and your pet.

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