Veterinary Client Care Specialist

Veterinary Innovative Partners; South Carolina; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Care Plan

401k

Life Insurance

Paid Time Off

Paid Holidays

Disability Insurance

Training & Development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Veterinary Innovative Partners is seeking a dedicated Client Service Representative/Receptionist to be the first point of contact for clients. The role requires warmth, professionalism, and strong veterinary knowledge to ensure exemplary patient care and client satisfaction.

You will greet clients, schedule appointments, and manage check-in/check-out while maintaining accurate records and coordinating with the veterinary team. Previous veterinary experience is preferred.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets’ well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Organization

Empathy

Veterinary knowledge

Tools

Practice management systems

Job description

Veterinary Innovative Partners is seeking a dedicated Client Service Representative/Receptionist to be the first point of contact for clients. The role requires warmth, professionalism, and strong veterinary knowledge to ensure exemplary patient care and client satisfaction.

You will greet clients, schedule appointments, and manage check-in/check-out while maintaining accurate records and coordinating with the veterinary team. Previous veterinary experience is preferred.