Veterinary Client Experience Specialist

MedVet Medical & Cancer Centers for Pets; Worthington (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Employee Pet Discounts

Short-Term Disability

Job summary

MedVet seeks a Veterinary Client Service Representative to greet clients and manage admissions with compassion and professionalism. You will handle medical records, assist with payments, and ensure smooth client flow in a busy practice.

The role emphasizes strong communication, data-entry accuracy, and teamwork in a fast-paced clinical environment, with comprehensive benefits and career growth opportunities at MedVet.

Qualifications

• Practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies.
• Ability to multi-task and enter data accurately.
• Maintain a compassionate yet professional demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Communication

Attention to detail

Multitasking

Teamwork

Customer service

Phone etiquette

Critical thinking

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet seeks a Veterinary Client Service Representative to greet clients and manage admissions with compassion and professionalism. You will handle medical records, assist with payments, and ensure smooth client flow in a busy practice.

The role emphasizes strong communication, data-entry accuracy, and teamwork in a fast-paced clinical environment, with comprehensive benefits and career growth opportunities at MedVet.