Veterinary Client Experience Specialist

Jobvite, Inc.; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Employer Match

PTO

Uniform Allowance

Employee Pet Discounts

Job summary

MedVet in Cleveland, OH is seeking a Client Service Representative (CSR) to be the first point of contact for clients and their pets. This role supports our emergency and specialty services with a focus on compassionate, efficient service, hospital knowledge, and accurate data entry.

Schedule: Sunday through Wednesday, 6am–4pm, with a hiring range of $15.00–$21.75 per hour based on experience. The CSR will greet clients, answer phones, escort pets, handle records, discuss payments, and help keep

Qualifications

• Customer service experience in a fast-paced setting.
• Comfortable interacting with clients and their pets.
• Knowledge of hospital organization and medical terminology preferred.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Clear Communication

Client Service

Team Collaboration

Tools

Microsoft Word

Excel

Job description

MedVet in Cleveland, OH is seeking a Client Service Representative (CSR) to be the first point of contact for clients and their pets. This role supports our emergency and specialty services with a focus on compassionate, efficient service, hospital knowledge, and accurate data entry.

Schedule: Sunday through Wednesday, 6am–4pm, with a hiring range of $15.00–$21.75 per hour based on experience. The CSR will greet clients, answer phones, escort pets, handle records, discuss payments, and help keep