Veterinary Client Experience Specialist

medvet; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

HSA, FSA and independent care spending

401k with Employer Match

PTO

Uniform allowance

Employee pet discounts

Short-Term Disability, Life and AD&D

Continuing Education opportunities

Job summary

MedVet is seeking a robust Client Service Representative (CSR) to join our emergency and specialty teams in Ohio. You will greet clients, manage check-ins, answer calls, escort pets to exam rooms, and handle medical records while discussing payment options to ensure a smooth MedVet experience.

The role emphasizes compassionate, professional service, fast-paced multi-tasking, and teamwork. This full-time position offers a Sunday–Wednesday, 6am–4pm schedule with competitive compensation and

Qualifications

• Excellent verbal and written communication skills.
• Strong client service and phone etiquette.
• Ability to stay composed in stressful situations.
• Attention to detail and data entry accuracy.
• Comfort with basic computer tasks (Word/Excel).

Responsibilities

• Greet and check-in clients.
• Answer tele phones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Excellent communication

Client service

Multitasking

Attention to detail

Teamwork

Self-motivation

Creativity under pressure

Professional composure

Critical thinking

Computer literacy (MS Word, Excel)

Tools

Microsoft Word

Excel

Job description

MedVet is seeking a robust Client Service Representative (CSR) to join our emergency and specialty teams in Ohio. You will greet clients, manage check-ins, answer calls, escort pets to exam rooms, and handle medical records while discussing payment options to ensure a smooth MedVet experience.

The role emphasizes compassionate, professional service, fast-paced multi-tasking, and teamwork. This full-time position offers a Sunday–Wednesday, 6am–4pm schedule with competitive compensation and