Veterinary Client Service Representative

Jobvite, Inc.; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Employer Match

PTO

Uniform Allowance

Employee Pet Discounts

Job summary

MedVet in Cleveland, OH is seeking a Client Service Representative (CSR) to be the first point of contact for clients and their pets. This role supports our emergency and specialty services with a focus on compassionate, efficient service, hospital knowledge, and accurate data entry.

Schedule: Sunday through Wednesday, 6am–4pm, with a hiring range of $15.00–$21.75 per hour based on experience. The CSR will greet clients, answer phones, escort pets, handle records, discuss payments, and help keep

Qualifications

• Customer service experience in a fast-paced setting.
• Comfortable interacting with clients and their pets.
• Knowledge of hospital organization and medical terminology preferred.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Skills

Clear Communication

Client Service

Team Collaboration

Tools

Microsoft Word

Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Proposed Schedule: Sunday - Wednesday, 6am to 4pm

This role has a hiring range of $15.00-21.75/hr based on experience.

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.