Veterinary Client Experience Specialist

Talentify; Chesterfield (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a client-facing front desk team member in Chesterfield, MO. The role involves greeting clients, answering questions, processing patient logistics, and handling payments.

You will answer calls, screen for service needs, schedule appointments, and manage mail and e-mail while keeping the waiting area tidy and welcoming. You will document client information in the practice management software and escalate complex issues to senior staff.

Qualifications

• Minimum 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; process incoming/outgoing patients and payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming/outgoing mail and e-mail; monitor waiting area for cleanliness.
• Document and maintain client information and service data in practice management software.
• Escalate complex matters to senior staff.

Skills

Customer service

Phone skills

Scheduling

Data entry

Cash handling

Tools

Practice management software

Job description

National Veterinary Associates (NVA) is seeking a client-facing front desk team member in Chesterfield, MO. The role involves greeting clients, answering questions, processing patient logistics, and handling payments.

You will answer calls, screen for service needs, schedule appointments, and manage mail and e-mail while keeping the waiting area tidy and welcoming. You will document client information in the practice management software and escalate complex issues to senior staff.