Veterinary Client Care Concierge

Talentify; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

National Veterinary Associates (NVA) seeks a Champions Forest Animal Customer Service Representative to be the primary contact for clients, supporting the medical team in a fast-paced veterinary clinic environment.

You will greet clients, schedule appointments, manage communications, process payments, and maintain accurate records while ensuring a welcoming space for pets and their families. This role values empathy, organization, and teamwork.

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus, not required.
• Ability to sit/stand for extended periods.
• Comfort around animals of varying sizes and temperaments.

Responsibilities

• Greet clients and patients warmly in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Answer questions regarding clinic services, procedures, pricing, and policies
• Process payments, invoices, and insurance documentation accurately
• Maintain accurate client and patient records
• Triage incoming calls, e-mails, and messages
• Coordinate communication between veterinarians, technicians, and clients
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
• Adhere to clinic policies, procedures, and confidentiality requirements

Skills

Veterinary experience

Customer service

Communication

Bilingual (not required)

Job description

National Veterinary Associates (NVA) seeks a Champions Forest Animal Customer Service Representative to be the primary contact for clients, supporting the medical team in a fast-paced veterinary clinic environment.

You will greet clients, schedule appointments, manage communications, process payments, and maintain accurate records while ensuring a welcoming space for pets and their families. This role values empathy, organization, and teamwork.