Veterinary Client Experience Specialist

Star Valley Veterinary Clinic; Billings (MT); On-site; USD 31,000 - 37,000; Full time

Job summary

Friendship Veterinary Center is hiring a full-time Customer Service Representative to join the front desk team in Billings, MT. This role supports client interactions, billing, scheduling, and basic triage for patient needs, working 30–40 hours per week in a fast-paced veterinary setting.

Greet clients, answer questions, process appointments and payments, and escalate complex cases to senior staff as needed. Minimum 3 years in customer service required.

Qualifications

• Minimum of 3 years related customer service experience.
• Greet clients, respond to questions, and assist with inquiries.
• Process incoming and outgoing patients, and handle billing and payments.

Responsibilities

• Answer phone calls, including moderately complex questions.
• Initial triage of patient needs including emergent cases.
• Schedule appointments and coordinate with team.

Skills

Customer service

Phone etiquette

Billing & payments

Scheduling

Triage

Tools

Practice management software

Job description

Friendship Veterinary Center is hiring a full-time Customer Service Representative to join the front desk team in Billings, MT. This role supports client interactions, billing, scheduling, and basic triage for patient needs, working 30–40 hours per week in a fast-paced veterinary setting.

Greet clients, answer questions, process appointments and payments, and escalate complex cases to senior staff as needed. Minimum 3 years in customer service required.