Veterinary Client Care Specialist (4-Day Week)

Lakefield Veterinary Group; Bozeman (MT); On-site; USD 34,000 - 42,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative for Gallatin Veterinary Hospital in Bozeman, Montana. The CSR will welcome clients and pets, schedule visits, manage client communications, handle payments, and support a fast-paced veterinary team.

A High School Diploma or GED is required, with 1+ years in retail or customer service preferred, and experience in a medical facility desired.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.
• Ability to provide effective customer service principles.
• Basic knowledge of medical terminology.
• Strong organizational and time management skills.

Responsibilities

• Welcome clients and pets to the hospital and educate clients about preventive care and pet health needs.
• Document and enter the pet’s history and services in the practice management software.
• Schedule client visits and ensure smooth flow of clients and pets through the hospital.
• Process payments and reconcile cash drawer daily.
• Respond to customer questions and resolve issues professionally.

Skills

Customer service

Interpersonal skills

Time management

Multi-tasking

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lakefield Veterinary Group is seeking a Customer Service Representative for Gallatin Veterinary Hospital in Bozeman, Montana. The CSR will welcome clients and pets, schedule visits, manage client communications, handle payments, and support a fast-paced veterinary team.

A High School Diploma or GED is required, with 1+ years in retail or customer service preferred, and experience in a medical facility desired.