Customer Service Representative

NVA General Practice; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Friendship Veterinary Center And Urgent Care in Billings, MT is seeking a full-time Customer Service Representative to support a busy veterinary practice. This role covers 30-40 hours per week, greeting clients, answering questions, processing appointments, and handling billing and payments in a fast-paced environment.

Responsibilities include answering calls, triage of patient needs including emergencies, scheduling, handling mail and email, and maintaining client records in the practice

Qualifications

• Minimum of 3 years related (customer service) experience.
• Greeting clients and handling billing/payments.
• Ability to respond to questions and provide expeditious service.

Responsibilities

• Greet clients, respond to questions, and process incoming/outgoing patients and payments.
• Answer phone calls, triage patient needs, and schedule appointments.
• Handle incoming/outgoing mail and e-mail; monitor waiting area; maintain client information in software.
• Escalate complex matters to senior staff.

Skills

Customer service

Phone support

Scheduling

Tools

Practice management software

Job description

Friendship Veterinary Center And Urgent Care Is Hiring a Ful Time Customer Service Representative (30-40) Hours Per Week. Customer Service Representatives Are Expected To

Provide excellent and expeditious client experience; greet clients, respond to questions; process incoming and outgoing patients, and handles billing and payments. Answer phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handle incoming and outgoing mail and e-mail. Monitor client waiting area to ensure cleanliness. Document and maintain client information, service data and other pertinent information within practice management software. Escalate complex matters to senior staff. Minimum of 3 years related (customer service) experience required.