Veterinary Front Desk & Client Experience Specialist

Western Veterinary Partners; Missoula (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Grant Creek Veterinary Services in Missoula, Montana is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and coordinate daily patient flow. In this fast-paced role you will handle multi-line phones, support clients with service information, and contribute to a warm, organized front desk environment.

This full-time position offers a 4/10 schedule with Monday–Friday availability, competitive hourly pay of $17–$20, and a benefits

Qualifications

• 2+ years in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Provide compassionate, professional service in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records

Responsibilities

• Welcome clients and serve as the friendly face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person interactions
• Process transactions and maintain financial records
• Support clients with information about services
• Contribute to a welcoming, organized front desk environment

Skills

Multi-line phone system

Verbal & written communication

Compassionate client service

Organization & time management

Appointment scheduling

Payments processing

Job description

Grant Creek Veterinary Services in Missoula, Montana is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and coordinate daily patient flow. In this fast-paced role you will handle multi-line phones, support clients with service information, and contribute to a warm, organized front desk environment.

This full-time position offers a 4/10 schedule with Monday–Friday availability, competitive hourly pay of $17–$20, and a benefits