Veterinary Client Experience Specialist

Dewittvets; Virginia; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Mentorship programs

401(k) matching

Health, dental, vision, life insurance

Generous paid time off

Professional growth opportunities

Job summary

AmeriVet is hiring a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, handle calls and emails, and ensure smooth communication between clients and our medical team. Expected focus on accuracy, empathy, and professional service in a busy veterinary setting.

You will use practice management systems to update records, process payments, and support daily operations while promoting services and promotions to clients.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a desire to provide compassionate client service.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology and scheduling software.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders and follow-ups to keep clients informed.
• Assist with billing transactions and processing payments.
• Greet clients and ensure a positive experience throughout their visit.
• Maintain accurate client and patient records in the practice management system.

Skills

Excellent communication

Compassionate service

Tech-savvy

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet is hiring a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, handle calls and emails, and ensure smooth communication between clients and our medical team. Expected focus on accuracy, empathy, and professional service in a busy veterinary setting.

You will use practice management systems to update records, process payments, and support daily operations while promoting services and promotions to clients.