Pet Hospital Client Experience Specialist

VCA Inc.; Edina (MN); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Health and wellness package

401(k) retirement plan

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. is seeking a Client Service Coordinator in Edina, Minnesota. This role is vital for ensuring smooth operations and exceptional care for pets and their owners. You'll manage client interactions, work to maximize service efficiency, and recruit new clients while embodying the Five Principles of Mars, Inc.

The ideal candidate will have excellent communication skills, a customer-oriented focus, and the ability to manage multiple tasks effectively. Experience in customer service is preferred, and the work environment is supportive and dynamic, with competitive pay and benefits.

Qualifications

• Minimum of one year related experience with customer service preferred.
• Ability to work at a computer for long periods.
• Must be at least 18 years old to perform duties involving radiography.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients and ensure exceptional service.
• Manage finances and conduct administrative functions.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Multi-tasking

Problem Solving

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

VCA Inc. is seeking a Client Service Coordinator in Edina, Minnesota. This role is vital for ensuring smooth operations and exceptional care for pets and their owners. You'll manage client interactions, work to maximize service efficiency, and recruit new clients while embodying the Five Principles of Mars, Inc.

The ideal candidate will have excellent communication skills, a customer-oriented focus, and the ability to manage multiple tasks effectively. Experience in customer service is preferred, and the work environment is supportive and dynamic, with competitive pay and benefits.