Pet Care Receptionist & Client Experience Advocate

Mission Pet Health; Mound (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Discounted veterinary care for your 
<

Online discount platform

Free 24/7 telemedicine via Teladoc

Job summary

Mission Pet Health in Minnesota is seeking a friendly Receptionist to be the Director of First Impressions, manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care. You'll coordinate care by maintaining medical records, scheduling appointments, and handling payments to keep the hospital running smoothly.

This role emphasizes empathy, strong communication, organization, and teamwork, with some weekend/holiday shifts and veterinary software

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills for stressful situations.
• Strong organizational skills to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently or with direction.
• Experience with veterinary software preferred; scheduling and payments experience a plus.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure optimal pet care.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Excellent communication

Organizational skills

Team player

Veterinary software experience

Tools

Veterinary software

Job description

Mission Pet Health in Minnesota is seeking a friendly Receptionist to be the Director of First Impressions, manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care. You'll coordinate care by maintaining medical records, scheduling appointments, and handling payments to keep the hospital running smoothly.

This role emphasizes empathy, strong communication, organization, and teamwork, with some weekend/holiday shifts and veterinary software