Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Albuquerque (NM); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Starting pay $18.00+ per hour

Medical/dental/vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc in Albuquerque, NM is seeking a friendly veterinary receptionist to greet clients, answer phones, schedule appointments, and guide pets to exam rooms. You’ll help with payments, patient records, and product recommendations.

The role requires excellent listening and communication, compassion for people and their pets, and the ability to work flexible hours, including nights and weekends. Previous customer service experience preferred.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
• Technician skills a plus.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Listening

Communication

Compassion

Decision-making

Problem-solving

Flexibility

Physical stamina

Tech skills

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

VCA Animal Hospitals, Inc in Albuquerque, NM is seeking a friendly veterinary receptionist to greet clients, answer phones, schedule appointments, and guide pets to exam rooms. You’ll help with payments, patient records, and product recommendations.

The role requires excellent listening and communication, compassion for people and their pets, and the ability to work flexible hours, including nights and weekends. Previous customer service experience preferred.