Veterinary Client Service Specialist — Growth & Benefits

Abq Petcare Hospital; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Continuing education credits

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

National Veterinary Associates (NVA) is hiring a Customer Service Representative for ABQ Petcare Hospital in Albuquerque. You will be the first contact for clients, support the medical team, schedule visits, and ensure a welcoming experience for pets and owners.

The role requires veterinary clinic experience, good communication, and a customer‑first mindset. This is open to full‑ or part‑time candidates with competitive pay and benefits.

Qualifications

• Experience in a veterinary clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus.

Responsibilities

• Greet clients and patients in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer questions regarding clinic services, procedures, pricing, and policies.
• Process payments, invoices, and insurance documentation accurately.
• Maintain accurate client and patient records.
• Triage incoming calls, e-mails, and messages.
• Coordinate communication between veterinarians, technicians, and clients.
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space.
• Adhere to clinic policies, procedures, and confidentiality requirements.

Skills

Vet clinic exp

Customer service

Communication

Job description

Join our veterinary team at a newly renovated state-of-the-art facility dedicated to providing exceptional care for animals. We prioritize staff well-being and offer a supportive work environment with a focus on work/life balance. We are a five doctor practice that offers both general and urgent/emergent care. As a Customer Service Representative, you will play a crucial role in delivering top-notch care to our furry patients.

Job Description

The ABQ Petcare Hospital Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

Key Responsibilities

• Greet clients and patients warmly in person and over the phone

• Schedule, confirm, and manage appointments efficiently

• Answer questions regarding clinic services, procedures, pricing, and policies

• Process payments, invoices, and insurance documentation accurately

• Maintain accurate client and patient records

• Triage incoming calls, e-mails, and messages

• Coordinate communication between veterinarians, technicians, and clients

• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space

• Adhere to clinic policies, procedures, and confidentiality requirements

Qualifications

• Experience in a Veterinary Clinic or animal care setting

• Knowledge of common veterinary terminology and services

• Bilingual is a plus - not required

• Ability to sit and stand for extended periods of time

• Comfort working around animals of varying sizes and temperaments, including exotic animals

• Emotional resilience when dealing with injured, sick, or grieving pets and their owners

If you are a dedicated Veterinary Customer Service Representative looking to join a supportive team that values your contributions, we invite you to apply. Competitive pay, opportunities for growth, and a positive work environment await you!

Job Type: Full-time or part-time

Pay: The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

401(k)

401(k) matching

Continuing education credits

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Open to full-time or part-time

Experience:

Veterinary experience: 1 year (Preferred)

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.