Vet Clinic Client Care Specialist — Scheduling & Support

Talentify; Albuquerque (NM); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Continuing education credits

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Uniform allowance

Vision insurance

Job summary

National Veterinary Associates (NVA) seeks a Customer Service Representative for ABQ Petcare Hospital to support the medical team in a fast-paced clinic. You’ll greet clients, schedule visits, find answers on services and pricing, and handle payments while keeping records accurate and patients comfortable.

Open to full-time or part-time, with a base pay range of $15.00–$20.00 per hour. This role emphasizes patient care, teamwork, and a welcoming atmosphere for pets and families.

Qualifications

• Experience in a veterinary clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus but not required.
• Ability to sit and stand for extended periods.
• Comfort working around animals of varying sizes and temperaments.
• Emotional resilience when dealing with injured, sick, or grieving pets and owners.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer questions regarding services, procedures, pricing, and policies.
• Process payments, invoices, and insurance documentation accurately.
• Maintain accurate client and patient records.
• Triage calls, emails, and messages promptly.
• Coordinate communication between veterinarians, technicians, and clients.
• Maintain a welcoming and organized clinic environment.

Skills

Veterinary clinic experience

Veterinary terminology knowledge

Bilingual (plus)

Physical stamina

Animal handling comfort

Emotional resilience

Job description

National Veterinary Associates (NVA) seeks a Customer Service Representative for ABQ Petcare Hospital to support the medical team in a fast-paced clinic. You’ll greet clients, schedule visits, find answers on services and pricing, and handle payments while keeping records accurate and patients comfortable.

Open to full-time or part-time, with a base pay range of $15.00–$20.00 per hour. This role emphasizes patient care, teamwork, and a welcoming atmosphere for pets and families.