Veterinary Client Services Specialist

Star Valley Veterinary Clinic; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Continuing education credits

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

ABQ Petcare Hospital in Albuquerque, NM seeks a friendly Customer Service Representative to be the first point of contact for clients and their pets, scheduling appointments, handling payments, and ensuring a welcoming, organized clinic experience.

The role supports the medical team in a fast-paced environment; prior veterinary office experience is preferred, bilingual a plus, with full-time or part-time flexibility and competitive benefits such as 401(k), health and vision insurance, and paid

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus - not required.
• Ability to sit and stand for extended periods of time.
• Comfort working around animals of varying sizes and temperaments, including exotic animals.
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer questions regarding clinic services, procedures, pricing, and policies.
• Process payments, invoices, and insurance documentation accurately.
• Maintain accurate client and patient records.
• Triage incoming calls, emails, and messages.
• Coordinate communication between veterinarians, technicians, and clients.
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space.
• Adhere to clinic policies, procedures, and confidentiality requirements.

Skills

Veterinary clinic experience

Knowledge of veterinary terminology

Customer service

Bilingual (plus)

Confidentiality

Job description

ABQ Petcare Hospital in Albuquerque, NM seeks a friendly Customer Service Representative to be the first point of contact for clients and their pets, scheduling appointments, handling payments, and ensuring a welcoming, organized clinic experience.

The role supports the medical team in a fast-paced environment; prior veterinary office experience is preferred, bilingual a plus, with full-time or part-time flexibility and competitive benefits such as 401(k), health and vision insurance, and paid