Veterinary Client Experience Specialist

Abqpetcarehospital; Stanford Township (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Sick time

Personal pet discount

Eligibility for periodic bonus

Eligibility for commission

Job summary

Abqpetcarehospital is seeking an experienced Veterinary Client Service Representative to join our team and support a busy clinic. The role emphasizes friendly client interaction, accurate data entry, and seamless front desk operations to ensure excellent patient care.

You will handle multi-line calls, greet clients, schedule appointments, and coordinate with veterinary staff while maintaining professionalism and compassion in a fast-paced environment.

Qualifications

• Previous veterinary clinic experience is required.
• Excellent customer service and communication skills.
• Comfortable handling busy phone lines and multiple tasks at once.
• Strong computer and typing skills.
• Ability to work efficiently and accurately under pressure.
• Friendly, compassionate, and professional demeanor.
• Positive attitude and strong teamwork skills.
• Dependable, organized, and able to adapt to changing priorities.
• Knowledge of veterinary terminology and general clinic procedures.

Responsibilities

• Answer and manage busy, multi-line phone systems with professionalism and compassion.
• Greet clients and provide a warm, friendly experience.
• Schedule appointments and assist clients with questions and concerns.
• Accurately type and enter information into our veterinary practice management system.
• Communicate effectively with doctors, technicians, assistants, and other team members.
• Multitask and prioritize responsibilities in a fast-paced environment.
• Maintain a calm, positive attitude during stressful or challenging situations.
• Provide knowledgeable and compassionate customer service to pet owners.
• Help ensure the front desk and daily clinic operations run smoothly.

Skills

Customer service

Communication

Typing skills

Teamwork

Job description

Abqpetcarehospital is seeking an experienced Veterinary Client Service Representative to join our team and support a busy clinic. The role emphasizes friendly client interaction, accurate data entry, and seamless front desk operations to ensure excellent patient care.

You will handle multi-line calls, greet clients, schedule appointments, and coordinate with veterinary staff while maintaining professionalism and compassion in a fast-paced environment.