Veterinary Client Experience Coordinator

Banfield Pet Hospital; Monroeville (Allegheny County); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Health benefits

Pet benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and deliver a welcoming, efficient experience that encourages repeat visits and referrals.

The role involves educating clients about wellness plans, handling check-in/check-out, scheduling, and retail transactions while maintaining accurate records and a customer-first attitude.

Qualifications

• Demonstrates leadership and customer-focused service.
• Strong communication and interpersonal skills.
• Ability to multi-task and manage priorities in a clinical setting.
• Commitment to integrity, trust and high-quality patient care.

Responsibilities

• Guide the flow of clients and pets through the hospital.
• Provide exceptional service and educate clients about wellness plans.
• Assist with check-in, history documentation and invoicing.
• Schedule appointments and manage retail and prescriptions as directed.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Problem Solving

Client Service Skills

Attention to Detail

Listening

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and deliver a welcoming, efficient experience that encourages repeat visits and referrals.

The role involves educating clients about wellness plans, handling check-in/check-out, scheduling, and retail transactions while maintaining accurate records and a customer-first attitude.