Pet Clinic Client Services Coordinator

Banfield Pet Hospital; San Jose (CA); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Parental Leave

Job summary

Banfield Pet Hospital in San Jose, CA is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service.

The CSC engages with clients about wellness plans, educates on pet health, and coordinates appointments; requires strong communication and organizational skills; weekend/evening shifts may be required.

Join a team focused on Five Principles and client care while delivering a positive client experience.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Banfield Pet Hospital in San Jose, CA is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service.

The CSC engages with clients about wellness plans, educates on pet health, and coordinates appointments; requires strong communication and organizational skills; weekend/evening shifts may be required.

Join a team focused on Five Principles and client care while delivering a positive client experience.